FAQ’s

WHY DO I NEED TO MAKE AN APPOINTMENT ? (NO WALK INS)

Appointments are necessary to ensure that every dog gets personalized attention and is groomed as safely and effectively as possible , eliminating the need for them to be caged for hours waiting their turn. It is also critical that you please be on time for your appointment. This is also to ensure we have all of the rabies vaccination information required to do grooming.

WHAT KIND OF PETS DO YOU GROOM?

Dogs and cats. Please note that we do not take dogs or cats that need to be sedated. For the safety of your pet and the groomer you will be referred to a veterinarian grooming salon. We also offer nail trims for small animals such as ferrets.

CAN I WATCH YOU GROOM MY PET ?

Due to insurance reasons only the groomer and grooming assistants are allowed in the actual grooming room and bathing room. There is a waiting room with seating for your convenience.

CAN I COME IN FOR JUST NAIL TRIMMING?

Yes. Please see our ala carte service and pricing list.

HOW LONG HAVE YOU BEEN GROOMING?

Krysta has been a professional groomer for over 5 years and have a lifetime experience with dogs. Stacey has been a groomer for over 10 years.

DO YOU OFFER A MULTIPLE PET DISCOUNT?

Yes, if you bring in 2 or more pets at one time there will usually be a discount applied. Please talk to your groomer.

DO YOU TAKE DOGS WITH SPECIAL NEEDS?

Yes, with some limitations. Please call for details. For example, we will not take pets that need to be tranquilized, as they should be groomed under the supervision of a veterinarian.

WHAT DO YOU DO WITH MATTED DOGS?

For the safety and comfort of your pet, WE DO NOT de-mat. We recommend shaving down the coat and starting over with a fresh coat. We also recommend putting them on a regular schedule to keep the matting to a minimal level, tyically every 4-6 weeks.

WHAT ARE YOUR TYPICAL HOURS?

Our service hours are 8:00am until the last appointment scheduled Monday through Saturday. Saturday availability varies and evening hours are available upon request.

HOW FAR IN ADVANCE SHOULD I CALL TO SCHEDULE AN APPOINTMENT?

At this time it is recommended that you call 2-3weeks before you would like an appointment. Also, for an appointment right before the major holidays (Thanksgiving and Christmas) it is recommended to book 4-6 weeks out. But please call or message us as we are flexible and accommodating for clients.

DO I NEED TO REBOOK THE DAY OF MY PETS SERVICE?

No, however it is recommended to assure that your pets stay on a rotation with an appointment time that works for you and the pet stylists. Typically, people re-book for every 3-6 weeks.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

Cash, check and major credit cards. However there may be a service charge for credit cards.

WHAT IF I NEED TO CANCEL MY APPOINTMENT?

Please try to call 24 hours before an appointment to cancel.

THANK YOU! IF YOU HAVE ANY OTHER QUESTIONS PLEASE FEEL FREE TO CALL, TEXT OR EMAIL!