FAQ’s
IF I AM A NEW CLIENT, WHAT SHOULD I BRING TO THE FIRST APPOINTMENT?
Please print and bring the new client/pet release form here :
WHY DO I NEED TO MAKE AN APPOINTMENT ? (NO WALK INS)
Appointments are necessary to ensure that every dog gets personalized attention and is groomed as safely and effectively as possible , eliminating the need for them to be caged for hours waiting their turn. Same day nail trims are welcome, please call ahead to make sure there is availability. It is also critical that you please be on time for your appointment. This is also to ensure we have all of the rabies vaccination information required to do grooming.
WHAT KIND OF PETS DO YOU GROOM?
We groom both dogs and cats. Please note that we do not take dogs or cats that need to be sedated. We do however offer CBD (brand we use) for pets with anxiety or arthritic problems! For the safety of your pet and the groomer you will be referred to a veterinarian grooming salon.
CAN I WATCH YOU GROOM MY PET ?
Due to insurance reasons only the groomer and grooming assistants are allowed in the actual grooming salon and bathing room. There is a waiting room with seating for your convenience.
DO YOU TAKE DOGS WITH SPECIAL NEEDS?
Yes, with some limitations. Please call for details. For example, we will not take pets that need to be tranquilized, as they should be groomed under the supervision of a veterinarian.
WHAT DO YOU DO WITH MATTED DOGS?
For the safety and comfort of your pet, WE DO NOT de-mat. We recommend shaving down the coat and starting over with a fresh coat. We also recommend putting them on a regular schedule to keep the matting to a minimal level, tyically every 4-6 weeks.
WHAT ARE YOUR TYPICAL HOURS?
We have updated our hours! Our new schedule will still start at 8:00 am but we will now be booking appointments until 5pm and the shop will be open until the last appointment goes home. Which will typically be around 6:30-7. Hours are subject to change.
HOW FAR IN ADVANCE SHOULD I CALL TO SCHEDULE AN APPOINTMENT?
Book online (on homepage) to see our soonest availability.
At this time it is recommended that you call 2-3 weeks before you would like an appointment. Also, for an appointment right before the major holidays (Thanksgiving and Christmas) it is recommended to book 4-6 weeks out. But please call or message us (preferred) as we are flexible and accommodating for clients.
DO I NEED TO REBOOK THE DAY OF MY PETS SERVICE?
No, however it is recommended to assure that your pets stay on a rotation with an appointment time that works for you and the pet stylists. Typically, people re-book for every 3-6 weeks.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Cash with discount, and major credit cards.
WHAT IF I NEED TO CANCEL MY APPOINTMENT?
Please try to call 24 hours before an appointment to cancel. If something comes up please just give us a call or text or notify us on your square appointment.
THANK YOU! IF YOU HAVE ANY OTHER QUESTIONS PLEASE FEEL FREE TO CALL, TEXT OR EMAIL!